Last Updated: August 10, 2022
SingleStore, Inc. and its subsidiaries and affiliates (collectively “SingleStore,” “our,” “we” or “us”) are committed to respecting your privacy. This Privacy Notice describes how we collect, use, disclose, store and otherwise process information through www.singlestore.com and its affiliated websites and other products and services in the United States. In addition, this notice states how you can control the collection, correction and/or deletion of information. We will not use or share your information with anyone except as described in this Privacy Notice.
SingleStore, Inc. is located in the United States and is certified with the EU-U.S. and Swiss-U.S. Privacy Shield Framework regarding the collection, use, and retention of personal information from the EU and Switzerland and the United States.
We urge you to read this Privacy Notice so that you understand our commitment to you and your privacy, and how you can participate in that commitment.
If you are a data subject in receipt of our services from the European Economic Area (EEA), the United Kingdom, or Switzerland, please refer to our Privacy Notice for the EEA, UK, and Switzerland.
This Privacy Notice covers only data collected through the site and our products and services where there is a direct link to this notice, not any other data collection or processing, including, without limitation, data collection practices of webpages to which the site links, or data that we or our affiliates collect offline or through webpages that do not display a direct link to this Notice.
Personal information means information that identifies you or allows us to contact you, like your name or email address. The personal information that we may collect about you broadly falls into the following categories:
We collect personal information for the purposes of operating, maintaining, protecting and improving our site, products, and services and to better understand the preferences of our site visitors and to personalize your experience on our site. We also use your personal information to communicate with you via technical notices, updates, security alerts and support and administrative messages so as to support our business functions, such as customer support, fraud prevention, marketing, industry benchmarking and analysis consistent with our legitimate business purpose, and legal and/or regulatory functions. To do this, we may combine personal and non-personal information, collected online and offline, including information from third party sources.
SingleStore will not rent or sell your personal information to others, but may disclose personal information with third party vendors and service providers that work with us, and as described in this Privacy Notice. For example, we may share personal information about you including as follows:
Your personal information may be transferred to, and processed in, countries other than the country in which you live. These countries may have data protection laws that are different to the laws of your country. Specifically, while our Website servers are located in the United States, and our affiliated companies and third party service providers and partners operate around the world. This means that when we collect your personal information, we may process it in any of these countries.
However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Notice.
If we transmit personal information across national boundaries, we make reasonable efforts do so in compliance with any national laws that govern the cross-border transfer of information. If you require more information, please contact us using the contact details below.
We retain personal information we collect from you where we have an ongoing legitimate business need to do so or to comply with applicable legal requirements.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
SingleStore allows you to opt-out of receiving advertisements based on your interests. If you opt-out of Internet-based advertising, you will still receive advertisements, but they will not be tailored to your interests. However, you may still receive advertisements based on the content of the web page you are visiting. Similarly, California Civil Code Section 1798.83 permits users of our site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, or to opt out of such advertisements or third-party disclosures, please send an email to DPO@singlestore.com.
Security of all information is of the utmost importance for SingleStore. We use technical and physical safeguards, including industry-standard encryption technology, to protect the security of your personal information from unauthorized disclosure. We also take reasonable efforts to ensure that only authorized people and third parties have access to personal information. Nevertheless, no service is completely secure and security measures cannot prevent all loss, misuse or alteration of personal information; we are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law. Where required under law, we will notify you of any such loss, misuse or alteration of personal information that may affect you so that you can take the appropriate actions for the protection of your rights. SingleStore also reviews its security procedures periodically to consider appropriate new technology and updated methods.
We also require that our third party service providers and channel partners agree to keep all information we share with them confidential, and to use the information only to perform their obligations pursuant to the agreements we have in place with them. These third party service providers and channel partners are expected to maintain privacy and security protections that are consistent with SingleStore’s privacy and information security policies. While we provide these third parties with no more information than is necessary to perform the function for which we engaged them, any information that you provide to these third parties independently of SingleStore is subject to their respective privacy policies and practices.
Overall, SingleStore is committed to information security and is audited by accredited and independent third parties for that effect. More information about our current certifications can be found at singlestore.com/security.
SingleStore may change this Privacy Notice from time to time. If we make any changes, we will notify you by revising the "Last Updated" date at the top of this Privacy Notice and, in some cases, we may provide you with additional notice (such as adding a Notice to our homepage or sending you an email notification). If there are material changes to this Privacy Notice, we will notify you more directly by email or means of a notice on the home page prior to the change becoming effective. We encourage you to review our Privacy Notice whenever you access any SingleStore products or services to stay informed about our information practices and the ways you can help protect your privacy.
If you disagree with any changes to this Privacy Notice and do not wish your information to be subject to the revised Privacy Notice, you will need to deactivate your accounts with us and stop using this site and/or the SingleStore products and services. Your use of any of the SingleStore site, products or services after the posting of such changes shall constitute your consent to such changes.
Please feel free to contact us with any comments, questions, complaints or suggestions you might have regarding the information practices described in this Notice. You may send us an email at DPO@singlestore.com or write to us at:
SingleStore, Inc.,534 Fourth Street,San Francisco,California 94107telephone: +1 855 463-6775.
Effective Date: January 2020
Last Reviewed: May 2020
Our Website collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (”personal information”). In particular, our website has collected the following categories of personal information from its consumers within the last twelve (12) months: business contact information including name, organization, phone numbers and email addresses.
We may use, or disclose the personal information we collect for one or more of the following business purposes:
We may disclose your personal information to a third party for a business purpose, for example when we co-host events with partners registration details are retained by both parties. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
In the preceding twelve (12) months, SingleStore has not disclosed personal information for a business purpose.
In the preceding twelve (12) months, SingleStore had not sold personal information.
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights. Wider privacy requirement, including GDPR and general privacy legislation are covered in the rest of this document.
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions, by emailing us at DPO@singlestore.com. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by sending us a message to DPO@singlestore.com. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We will deliver our written response electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance, specifically by electronic-mail communication.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
While SingleStore does not sell any personal information, you have the right, if you are 16 years of age or older, to direct us to not sell your personal information at any time (the “right to opt-out”). We do not sell the personal information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the “right to opt-in”) from either the consumer who is between 13 and 16 years of age, or the parent or guardian of a consumer less than 13 years of age. Consumers who opt-in to personal information sales may opt-out of future sales at any time. To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by sending us a message to DPO@singlestore.com.
Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. However, you may change your mind and opt back in to personal information sales at any time by visiting our website and sending us a message. We will only use personal information provided in an opt-out request to review and comply with the request.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send us an email to DPO@singlestore.com.