Providing Expert Support Tailored to You
Our Mission
SingleStore Support is here to help you to overcome any challenges you may face while using our leading database technology.

24x7 Support
Get peace of mind knowing that no matter when or where, we’ll be there to help

Deep Expertise
Get professional advice, help and how-to’s from technical product experts

Commitment to Success
We provide best-in-class customer service to ensure your success
SingleStoreDB Cloud & Database Support Plans
SingleStore support packages are tailored to your business, whether you’re a startup or a global enterprise. Still have questions? Find an answer in our Support FAQ.
![]() Standard Support included with SingleStoreDB Cloud paid subscription and paid Database Licenses | ![]() Silver Everything in Standard with faster response times and 24x7 support for all issues | ||
Service | |||
---|---|---|---|
Support Hours | Business Hours 24x7 for Critical Issues | 24x7 | 24x7 |
Users With Access To Support | 8 | 12 | 20 |
Forums Based Support | |||
Ticket Based Support Portal | |||
Urgent Hotline | |||
Priority Ticket Queuing | |||
Escalation Management | |||
Technical Account Management | |||
Response Time By Issue Severity | |||
Critical | 4 hours | 1 hour Updates Every 4 hours | 30 minutes Updates Every 4 hours |
High | 1 business day | 2 hours Updates Daily | 2 hours Updates Daily |
Medium | 2 business days | 24 hours | 6 hours |
Request | 4 business days | 48 hours | 24 hours |
Pricing | |||
*Existing contracts may be subject to different terms | Included with License | Contact Sales | Contact Sales |
Additional Services

Training
Our training includes live demonstrations, hands-on labs, ready-to-use AWS EC2 environments, and certification exams. SingleStore offers both virtual and onsite Quick Start Training.
Learn More

Professional Services
Get a SingleStore Specialist to maximize the value of your investment and meet the vision for your real-time objectives. Our Specialists are experts in a variety of activities.
Learn More
What SingleStore Customers are Saying
Gartner gathered this feedback from SingleStore customers as part of a third-party study.
Learn more about Customer Success Stories.
Learn more about Customer Success Stories.

“Database is easy to install and administer, it just works and scales.”
Chief Data Platform Architect in the Manufacturing Industry
Company Size: 30B+ USD
“Fantastic product and customer support.”
Product Management in the Manufacturing Industry
Company Size: < 50M USD
“SingleStore has proven to be the database where design, cost, architecture, technology are efficiently considered to make the product perform better than any other competitor.”
Senior App Developer, Communications Industry
Company Size: < 50M USD
“The ability to scale and manage is unparalleled.”
Principal Search Scientist in the Services Industry
Company Size: 50M - 250M USD
“Our overall experience was great. SingleStore worked and performed well out of the box. As we moved to more and more complex usecases our SingleStore contact was able to help us over any and all roadblocks.”
VP & Chief Architect in the Education Industry
Company Size: 250M - 500M USD
“Database is easy to install and administer, it just works and scales.”
Chief Data Platform Architect in the Manufacturing Industry
Company Size: 30B+ USD
“Fantastic product and customer support.”
Product Management in the Manufacturing Industry
Company Size: < 50M USD
“SingleStore has proven to be the database where design, cost, architecture, technology are efficiently considered to make the product perform better than any other competitor.”
Senior App Developer, Communications Industry
Company Size: < 50M USD
“The ability to scale and manage is unparalleled.”
Principal Search Scientist in the Services Industry
Company Size: 50M - 250M USD
“Our overall experience was great. SingleStore worked and performed well out of the box. As we moved to more and more complex usecases our SingleStore contact was able to help us over any and all roadblocks.”
VP & Chief Architect in the Education Industry
Company Size: 250M - 500M USD
“Database is easy to install and administer, it just works and scales.”
Chief Data Platform Architect in the Manufacturing Industry
Company Size: 30B+ USD
“Fantastic product and customer support.”
Product Management in the Manufacturing Industry
Company Size: < 50M USD
Want to learn more about support?
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