The Client Technical Services (CTS) organization is responsible for driving adoption of SingleStore technology and being the advocate for the customer throughout their journey with SingleStore.
The Solution Engineering (SE) team focuses on assisting customers and prospects with the technical evaluation of SingleStore and demonstrating its core capabilities.
The Professional Services (PS) team assists customers with onboarding and migrating solutions onto SingleStore. The team also provided Expert Services to assist customers with architecture concepts and best practices for deploying SingleStore.
A Customer Success Manager (CSM) works with customers to ensure their success with SingleStore. This includes developing relationships with users, assisting them with resolving issues, managing escalations, and being their advocate internally within SingleStore.
The Global Customer Support team assists customers with troubleshooting tickets on the SingleStore products. The tickets are entered through the SingleStore ticketing systems and are prioritized based on severity. The Support service is offered in 3 tiers: Standard, Silver and Platinum. Please see: https://www.singlestore.com/support/
Database Administration As A Service (DBAaaS) is simply a service that we offer to help customers maintain and manage their SingleStore environment. Some of the key benefits of this service:
Technical Account Management (TAM) resources are embedded with the customer to provide guidance on application deployment and operations of SingleStore. The team coordinates actions at SingleStore to resolve customer issues or concerns. TAM is an annual service, with on average 1 day per week of engagement. It is generally embedded in Platinum Support, but it can also be offered a la carte.